Fictional damaged-item policy

This policy is a fictional customer-support scenario. The training website does not ship physical books or collect customer evidence.

In the scenario, a customer should report a damaged or incorrect book within seven calendar days of delivery, identifying the book and describing the problem. The store would offer a replacement when the book is in stock, or a refund when no replacement is available.

The fictional store would cover return postage when it requests a damaged or incorrect item back. No photo-upload or refund-processing service exists on this website.